Refund policy

  • Returns & Exchanges We want you to love your purchase. If you are not satisfied, you may return your item within 30 days of the delivery date.
  • Return Requirements: Items must be in new, unassembled condition and in the original packaging.
  • Restocking Fees: Due to the size and nature of our products, a 20% restocking fee applies to all returned furniture and tables.
  • Return Shipping: Customers are responsible for the cost of return shipping. For large freight items, we can assist in scheduling a pickup, but the cost will be deducted from your final refund.
  • Refund Process: Once the item is inspected at our warehouse, your refund (minus applicable fees) will be processed to your original payment method within 5–7 business days.
  • Defective or Damaged Items At Dealers Playroom, we stand behind the quality of our products. If your item arrives damaged, defective, or incorrect, we will work quickly to make it right at no additional cost to you. Freight Deliveries, many of our products ship via freight carrier and require special inspection procedures upon delivery.
    • Please inspect the shipment carefully before signing the delivery receipt.
    • If there is any visible damage to the packaging or product, note the damage on the delivery receipt and notify the driver immediately.
    • Take clear photos of the damaged packaging and product before the driver leaves, if possible.
    • If the damage is severe, you may refuse the shipment.
    All freight damage claims must be reported to Dealers Playroom within 24 hours of delivery. Failure to inspect the shipment and report visible damage at the time of delivery may affect our ability to file a claim with the carrier or supplier and may limit eligibility for a replacement or refund. Standard Parcel Deliveries (UPS, FedEx, USPS, etc.) If your item arrives damaged or defective, please contact us within 15 days of delivery. To help us resolve the issue quickly, we may request:
    • Photos of the damaged item
    • Photos of the packaging
    • Your order number
    • A brief description of the issue
    Replacements and Refunds If your claim is approved, Dealers Playroom will cover 100% of the replacement and return shipping costs for damaged, defective, or incorrectly shipped items. Depending on the situation, we may:
    • Send replacement parts
    • Replace the entire item
    • Arrange a return shipment
    • Issue a full or partial refund
    Our goal is simple: to make sure you receive the product you ordered in excellent condition and to provide a fair, hassle-free resolution if something goes wrong.
  • Customer-Initiated Returns: If you return an item due to a change of mind, you are responsible for return shipping costs. For large tables, these costs can be significant; we can provide a quote and schedule the pickup for you, deducting the cost from your refund.

How to Start a Return or Exchange (RMA Process) 

To begin a return or exchange, contact us at Support@dealersplayroom.com with your order number and a brief explanation of the request. Our team will provide return authorization and step-by-step instructions. Returns must be approved before being sent back to ensure proper handling and processing.

Cancellations

Orders can be canceled for a full refund as long as they have not yet shipped. Once an order has been processed and handed off for shipment, it is no longer eligible for cancellation and will need to follow the standard return process.

Exchanges Process

If you would like to exchange an item, we’re happy to assist. Customers are responsible for both the return shipping and the cost of shipping the replacement item. Once the original item is received and approved, we will process and ship the replacement promptly.

Final Reassurance Statement

Your trust matters to us. At Dealers Playroom, we aim to provide not just high-quality products, but a dependable and transparent experience. If you have questions at any point, our support team is ready to help ensure you feel confident in your purchase.